This is heartening. The Government can deliver if it is made to deliver. Be it transportation or medical services, the basic fact is to maintain efficiency levels.
Here's something from the write up:
To enhance efficiency, the DMRC has kept a lean structure with no room for unproductive layers. Technicians and engineers have been assigned separate workstations, which are out of bounds for visitors. A delay of even five minutes can cost them half-a-day's casual leave. Once targets are set, a countdown clock is set, reminding officials about the number of days left to open the next section.
The Bhagavad Gita is an important part of the management philosophy of the Delhi Metro. On joining the organisation, instead of a work manual, all executives are given a copy of the Bhagavad Gita, that is considered not so much a religious text but a manual imparting important lessons in self-management.
The Bhagavad Gita is an important part of the management philosophy of the Delhi Metro. On joining the organisation, instead of a work manual, all executives are given a copy of the Bhagavad Gita, that is considered not so much a religious text but a manual imparting important lessons in self-management.
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